At Banco Prestígio our partners are our priority.
Please submit your suggestions or complaints.
The available fields should be filled out in clear and succinct fashion in order to facilitate analysis by Banco Prestígio, assuring swiftness in addressing your concerns.









National Identity Card

Passport

Other



Yes
No

















Suggestion
Complaint





Yes
No








Unwarranted Transactions
Restrictions to Transaction
Transfer
Non-communicated Expenses
Extracts
Outdated Data
Cheques
Instruction Not Executed
Others


Card Solicitation
Duplicate Solicitation
Expenses
Expired Card
Extracts
Unwarranted Transactions
Usage Problems
Card stuck in ATM
Lack of Information
Others


Card Solicitation
Duplicate Solicitation
Expenses
Expired Card
Extracts
Unwarranted Transactions
Usage Problems
Card stuck in ATM
Information Lacking
Others


Access Difficulties
Service Unavailable
Usage Difficulties
Others


Waiting Time
Duration
Unfriendliness
Lack of Information
Conditions of the location
Forms
Others


Solicitation
Deadline for Response
Operation (Charging)
Lack of Information
Forms
Others


Solicitation
Access Conditions
Associated Accounts
Lack of Information
Interest Rates
Others







For your comfort, convenience and assured reply, should you prefer, Banco Prestígio offers alternative channels that are equally safe for you to submit your complaint:
E-mail:

Internet Banking: if you are a partner please use the available Inbox by sending us a message after selecting the option "Complaint" in the field "Subject".

Telephone number: contact "Line 24" (8am-5pm on weekdays) (+244) 931 572 408

Boutiques: Please fill out the form made available to you for this effect and place it in the designated complaints box, keeping the copy as evidentiary.